Customer Services Advisor

The role will involve general sales administrative duties from the Knottingley office.

Key Tasks

 Based in our Head Office in Knottingley, West Yorkshire the Customer Services Advisor will report to the customer service manager / GM. Your role will be pivotal supporting the Sales function and the growth of the Company. The role will involve general sales administrative duties including customer services in the Knottingley office.

Responsibilities include:

• Become a key user of the company CRM.
• Contacting down trader customers.
• Collect and process orders via information received from sales and quotations.
• Ensure all sales orders and costs are placed on CRM system as soon as they are received to ensure real time reporting is available.
• Feedback to Ops and Sales on Revenue and Profitability.
• Ensure Orders are completed and invoiced in a timely manner as set by the Credit Manager.
• Maintain hardcopy and computer record systems and data bases.
• Management of admin for repeat work, Standing Orders and Rentals.
• Management of Customer Spreadsheets.
• Assist in the preparation of quotations for customers.
• Assist with ordering with regards disposal and subcontract.
• Liaise with Operations and Salespeople to ensure that customer deadlines are met.
• Liaise with managers on service performance and enquiries.
• Obtain customer purchase orders and allocate them to the correct job.
• Provide administrative support to other members of the internal and external sales and operations team

As Sales Support Administrator you will:

• Have previously worked in a customer services or sales support role
• Be comfortable interacting with other members of a broader team
• Have excellent problem-solving skills
• Have excellent communication skills – written and spoken
• Have good attention to detail
• Have good IT skills (Microsoft Office Excel etc…)
• Be keen to establish a career in sales, Customer Service, Business Development and Account Management
• Employ a flexible attitude
• Be hard-working
• Be able to use initiative
• Be able to pick things up quickly
• Be able to manage a diverse workload

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 

Take the first step today and join us on the journey……….